The CRM Software Guide

September 26, 2007

WED 26 SEP 2007

6 Reasons Salesforce.com Customers are leaving for Salesboom.com By Tom Greenberg | click to add a comment Tag: crm software, salesforce.com, salesboom.com, crm,

6 Reasons Salesforce.com Customers are leaving for Salesboom.com

1. Service Level Agreement

   While Salesforce.com is not backed by an SLA to guarantee service quality and uptime, Salesboom.com offers an SLA with a 99.8% uptime guarantee and a penalty clause that refunds customers 2.5X the downtime!

2. Customer Service & Support

   Salesboom.com exceptional service and support is one major reason why Salesforce.com customers are switching to Salesboom.com. Salesboom.com customers enjoy 24/7/365 live support that Salesforce.com considers to be premium support, for premium customers only and at premium prices as well.

3. One-system solution approach

   Salesboom.com, unlike Salesforce.com; is focused primarily on offering a one-system solution where a business organization uses Salesboom.com to run their entire business operations: Marketing, Sales, Support, Accounting, Inventory, HR, Manufacturing, etc.

   Its not just CRM anymore!

4. User Adoption

   The best CRM system in the world is bound for failure if your employees will not adopt it. While Salesforc.com user interface design is cumbersome, Salesboom.com user interface is so user-friendly and is full of Ajax-features that will reduce the clicks needed to accomplish any system task, such as adding a note to a contact record, with one click without page refreshes. The same task in Salesforce.com will require 5 clicks. Also Salesboom.com provides a monthly account review and when your staff are not using certain features they will be educated on the importance of doing so!

5. Outside-the-box deployment

   Salesforce.com is hard to change, especially with smaller clients. Salesboom.com will deploy solutions that are intriguing and require outside-the-box thinking and cooperation with customers, Salesforc.com does not do that.

6. Restrictions, Restrictions, Restriction!

   Salesforce.com traps Team edition customers and then forces them to pay folds more when they require a feature by making them upgrade to the professional or enterprise editions at folds more. Salesboom.com will allow your company to mix and match editions without the requirement to upgrade all users! If you attempt Integrating Salesforce.com with any other solution you will be forced to upgrade to their flagship enterprise edition, with Salesboom.com there are no similar restrictions. In Salesforce, Team Edition customers also can't add custom fields! The list goes on and on..

For a company that needs CRM software to run it's business, these reasons are very compelling to jump the Salesforce.com ship and move to Salesboom.com